Frequently Asked Questions

How do I order the software program?
Tell me more about the Refractive Surgery Consultant™ Elite?
What will the software program do for me?
Does the software operate on a computer network?
What is the cost of the software?
What type of reports can I generate?
Can this software be used by someone other than the surgeon?
After purchasing the software, what type of user support is available?
Is there a trial/demo version of the software available to view?
How do I register the software?
Do I have to pay additional licensing fees to run the software on more than one computer?
What minimum computer requirements are needed?

Order forms can be obtained by completing the online inquiry form or by contacting us directly via e-mail. Payment is required in advance of shipment. Credit cards are not accepted.  Once processed, you will be notified when to expect the shipment of your software so you may anticipate delivery.  

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The Refractive Surgery Consultant™ Elite is a surgical outcomes tracking program that relates expected surgical outcomes to actual surgical results. It is designed for refractive surgeons, and used by practice managers, administrators, and others who need to evaluate outcomes. The Refractive Surgery Consultant™ Elite is a "Smart Database Program" that utilizes ongoing refractive outcomes to assist in surgical planning. Both surgeon-and patient-dependent variables are considered. Outcomes are no longer limited to mere  reports of "...what happened before."  Sophisticated outcomes analysis will now allow a surgeon to determine what will happen next time, thus affording the improvement of surgical results.  Optimized Nomograms™ can now be generated for both myopia and hyperopia.  

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Use of this software program should allow a refractive surgeon to (1) improve outcome predictability, (2) decrease practice enhancement rates and (3) significantly decrease the possibility of unexpected results by better analyzing known preoperative characteristics. Each surgeon generates his or her own Optimized Nomogram™ which is customized to his or her specific technique.

The interactive, Dynamic Reports Package provides a comprehensive view of your outcomes. You will find more and more uses for the data reports as you use them. Compare surgeons, lasers, or techniques. Detect trends over time. Perform data analysis that used to take days in a matter of minutes, ready for export to PowerPoint or a manuscript. The number of uses depends on your needs and level of interest, and range from clinical outcomes to research to quality assurance to marketing!

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Yes, the Refractive Surgery Consultant™ Elite can be used internally on your practice network. This network option allows the user to use the software along with multiple users simultaneously, which is especially useful for data-entry.

Note: Licensing for thin-clients (Terminal Services or Citrix) networks available at additional cost.

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For New Purchases: Single computer copies of the Refractive Surgery Consultant™ Elite are available for $8,000. Each software purchase allows the purchaser three (3) license permits for installation on a maximum of three computers (or workstations) which are under the direct supervision of the purchaser, whether on separate computers or on a network. Additional licenses can be purchased by the initial purchaser under the same terms and conditions of the agreement for $3,000 per additional computer.

Purchase price includes technical support and all minor upgrades to the current version at no cost, through 90 days after the release of the next version. Programs purchased within 90 days of a version release include the next version. Version releases are scheduled to occur approximately once every 12 to 18 months.

Purchased versions can be used as purchased indefinitely without re-licensing. Within-version upgrades and technical support expire 90 days after a new version is released.

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A comprehensive set of reports contained in the Dynamic Reports package of the Refractive Surgery Consultant™ Elite. See the section on Surgical Plans for more detail.

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Yes.  While the Refractive Surgery Consultant™ Elite program was designed for use by refractive surgeons, it can also accommodate administrators, refractive coordinators, office managers or technicians through user-selected application levels. The application settings range from basic levels of data entry type work only to sophisticated regression analysis for more comprehensive research.

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Sales support is available by e-mail at: Sales@RefractiveConsultant.com.

Sales personnel can answer questions about licensing and registration, program updates and payments.

Full time technical support is available by e-mail, this address is provided to you at the time of purchase.

For questions that cannot be addressed by e-mail, we have full time technical support on staff, available during business hours by calling (480) 664-1800.

Additional product information, product updates and a list of upcoming courses can always be found on our web site at: www.RefractiveConsultant.com.

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No "trial or demo" version of the Refractive Surgery Consultant™ Elite software program is available, however, we do have a 30-day no-questions-asked money-back guarantee. Non-registered users receive a full refund of the purchase price (minus shipping charges) within 30 days of purchase, for any reason. The program will function for up to 30-days before it is registered. After this time expires, you have the option of returning the program for a full refund or licensing the program to finalize the purchase. No refunds will be given after a license for the program has been issued.

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The program can be registered by sending an e-mail to Register@RefractiveConsultant.com with the number given to you on the registration reminder screen and the program serial number. You will receive a license code by e-mail to complete the registration process.

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Each software purchase provide the purchaser permission to license the software on on a maximum of three computers under the direct supervision of the purchaser and\or within one practice, whether on separate computers or on a network. Additional licenses may be purchased by the initial purchaser at a cost of $3,000 per additional computer.

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The Refractive Surgery Consultant™ Elite runs on IBM-compatible computers with Windows operating systems:

• Windows 2000 and 2000 Professional, Windows XP
• A Pentium processor rated at 2 GHz or higher is recommended. The higher the processing speed, the better the performance. Pentium 1 GHz is required for minimal performance.
• Random Access Memory (RAM) of at least 500 MB is required. 
• Hard disk space availability of 10 GB or more. More disk space may be required for large practices.
• VGA Resolution or higher and Super VGA is recommended with at least 1024 X 768 resolution. Large font selection are not supported. 
• CD-ROM Drive.
• Mouse or compatible pointing device.
• *Internet access and a 56K Baud Modem are required for Technical Support.  
• To access media files, Multimedia computer is required.
• *E-mail capabilities recommended.

*These services and fees are not part of this software program. A service provider and local charges and/or fees may apply.

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